Information Management

Information Management is all about value for the entire organization. As information sources have grown exponentially, their management and leverage for decision making is vital to success today. Inatech’s information management solution enables organizations to harness and manage information for delivering business insight and knowledge—accurately, timely and securely across the enterprise. Our enterprise-wide holistic approach enables improved business decision-making and enhances financial and operational management, compliance and customer service.

Inatech Solutions offers specialized services across all types of enterprise data at each stage of its lifecycle—from data quality and cleansing to integrating structured and unstructured content. Under Information Management solutions, we deliver Business Intelligence, Customer Relationship Management, Business Rules Management and Enterprise Search (the underlined information are links) capabilities that help clients improve their decision making processes, reduce costs and respond proactively to changing business needs.

Our skills set spans verticals including Financial Services, Insurance, Retail, Manufacturing, Life Sciences, Healthcare, Communications, Construction, Public Sector, Hospitality, Travel & Transportation, Automotive and High Tech.

Inatech Solutions partners with many of the best-in-class technology providers to offer solutions across the information management requirements of customers.

Our alliance partners for Information Management services and solutions:

Business Intelligence: Empowering Knowledge-driven Decisions

Successful organizations are driven by insight. The best decision makers use their perceptive understanding of their business to gain competitive advantage and deliver increased value. They make strategic decisions based on knowledge that is complete, meaningful and actionable. In risky, fluctuating market conditions, decision makers like you need access to the right information at the right time to outperform your competition. Often the only available information is passive, unreliable or insufficient. You need access to knowledge that is dependable and comprehensive — derived from consolidated and transformed information.

Our enterprise-wide, holistic approach to business intelligence solutions brings together the full scope of our services. Our customers leverage our expertise in:

• Business intelligence strategy, vision, roadmapping
• Program management (I-BEAM Methodology)
• Global enterprise data warehouse architecture
• Data modeling and design
• Data governance
• Master data management
• Data cleansing and transformation
• Enterprise wide reporting
• Strategic outsourced services
• User training and education

Read Customer Engagements

Customer Relationship Management (CRM)

Siebel and Microsoft CRM Services: Make the customer the center of your business!

In today’s world, acquiring new customers and retaining existing customers has become very challenging. With the internet becoming pervasive, implementing interactive customer facing systems has become increasingly important. Making these systems effective requires in-depth understanding of customers. A robust system can support building loyalty in a commoditized environment.

Customer facing aspects involve complex sales, marketing and service processes that need to be managed optimally in order to grow business. Inatech Solutions has proven experience in CRM implementation using Siebel/Oracle and Microsoft products.

Inatech’s team is well versed with business, process, technical and user aspects of CRM implementations. We offer the following services for Siebel and Microsoft CRM implementations:

• CRM roadmap design
• End to end full cycle implementation projects
• Best practices consultation for all phases of implementation projects
• Consulting services for Program Management
• Change Management consulting for end user communities
• End user training programs
• Business Analysis Services for business process design
• Performance and scalability testing

Enterprise Business Rules Management Systems (BRMS)

Business logic is woven into the core of any organization that requires rules governing operations, definitions, and constraints in achieving its goals. Automated business processes that have business logic embedded inside often take substantial time to change, in addition to being prone to errors. As the life-cycle of business models is greatly shortened, it is becoming critical for businesses to adapt to changes in the external environment in a real time manner. These needs are addressed by a business rules approach. Through the use of business rules, businesses can greatly increase theirs agility while increasing the manageability of business processes. Business Rules Management Systems (BRMS) are software applications that manage/support the business rules of an organization or enterprise. BRMS take business logic out of procedural code and puts it in the hands of business analysts by using simple if-then-else statements and ordinary business language. BRMS represent a natural step in the application of computer technology aimed at enhancing productivity in the workplace.

Inatech Solutions has successfully implemented BRMS at a number of Fortune 500 companies. With several patents on business rules applications, we help maximize the return on technology investment. We enable our clients to manage, update, and change business rules that correspond with changes in business demands.

Enterprise Search

Enterprise search technologies enable organizations, employees, partners and customers to locate information on the network, quickly and efficiently. Where search engines often fail by returning too many results or extraneous information, enterprise search technologies employ improved technologies to help businesses and their customers better navigate and identify specific content. The reach is significant.

Enterprise search platforms can search Internet sites, Intranet portals, Web and e--commerce sites, directories and more, across multiple languages. Whether content is structured or unstructured or lives inside a content management system or relational database, enterprise search platforms scan data in numerous formats from a vast array of systems.

The benefits of Enterprise Search stretch from quickly finding the documents you need, to rich search capabilities so that knowledge workers spend less time looking for information. According to research done by the Delphi Group, about 25% of a knowledge worker’s daily working time is spent looking for the information they need.

Inatech Solutions applies Semantic Web technologies to deliver enterprise search capacities based on open standards such as RDF.